All ticket sales are final. We do not offer refunds, however you can email us at office@birdlandjazz.com to have your ticket credit held or used towards a future date.

You must notify us of the cancellation before the doors open for the performance that you have purchased tickets for. The ticket credit is valid for one year from the missed show date, and can only be exchanged once. We are not able to offer transfers outside of this policy.