ALL CONCERT TICKET SALES ARE FINAL AND NON-REFUNDABLE. However, we do offer ticket transfers from one name to another, provided you email us your e-ticket confirmation and the name(s) you would like your ticket(s) transferred to via shows@snugjazz.com before 5pm on day of show, or sooner. You can also choose to gift your ticket(s) to our New Orleans Music Student Program where un-claimed tickets are offered to young music students and/or rising musician apprentices, if you cannot use your ticket(s). We can also transfer tickets from one show TIME to another on the SAME DATE ONLY, *provided space is available* at the time of your request. You must email shows@snugjazz.com before 5pm on day of show with your request. Tickets are NOT transferrable to a different artist/date.