ALL SALES ARE FINAL. NO REFUNDS UNDER ANY CIRCUMSTANCE. Ticket buyers are responsible for confirming Blue Note Napa’s show information prior to purchase and choosing the correct date and time for the show they want to attend. In the case of an event cancellation, not a reschedule, tickets will be fully refunded to the original ticket buyer that purchased directly through TicketWeb, and notifications will be sent out to the buyer’s email used to purchase the ticket(s). Emails will be sent from either our boxoffice@bluenotenapa.com or from TicketWeb. Please allow 15-30 days for refund to be reflected on your method of payment. We are obligated to refund to the card on file. If you have a new card or number with the same bank, the bank will transfer the refund to the correct account. If you have closed the old account and are with a new bank, the old bank will either issue you a check to your address or bounce the money back to our ticketing partner and they will contact you.